FREQUENTLY ASKED QUESTIONS

How do I edit an order I just placed?

Please email our team as soon as possible so we can make a change to your order. Once your order has been processed we are not able to cancel or make changes to the order or delivery details.
Do your garments run true to size?

Yes, all our garmets are true to size. However please note they are designed to be loose and oversized.
What is your commitment to ethical practices?

At Wilbi, we take pride in our commitment to ethical practices, ensuring that every garment is made with care, from the sourcing of materials to the final stitch. Designed in New Zealand, each garment is then meticulously handmade in Indonesia by a small family business renowned for their exceptional finishing. Our goal is to provide you with clothing that not only looks and feels good but also supports a better world for our children.
How do I look after my garment?

To ensure your garments look their best and last a long time, follow these care instructions: Fabric quality: Our fabrics are of the highest quality, designed to wash and wear well over time. Washing: All pieces can be safely cold machine washed. This helps maintain the fabric’s integrity and prevent shrinkage or damage. Ironing/steaming: You can iron or steam your clothing. Always follow the fabric's specific temperature settings to avoid damage.
Do you offer worldwide shipping?

If you live outside of Australia and New Zealand please contact the team at wilbiclothing@outlook.com to place your order. We will calculate your shipping once the delivery address is confirmed.